FREE UK/EU and North America DELIVERY over £50 order

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FAQ

Order

I have ordered the wrong product! Can I change or cancel it?

I have placed an order without using my discount code! How can I add my discount code?

What should I do if I have received a faulty, damaged item or incorrect item?

Payments

What are the payment options at Tokyo Direct?

When will payment be taken?

Delivery

Where do you deliver to?

When will I receive my order? What is the status of my order?

Will I have to pay any tax or duty on my order?

Delivery Fee (UK)

Delivery Fee (EU)

Delivery Fee (North America)

Delivery Fee (Asia)

Delivery Fee (rest of the world)

Tax & Customs Duty

Return & Refunds

Are there any non-returnable items?

What is Tokyo Direct's return address?

Return Policy

Password / Info

I have forgotten my password, what do I do?

How do I change my name, password, email or address?

What do I do if I am having problems accessing or buying from Tokyo Direct?

What is Tokyo Direct’s company registration number, VAT number and registered address?

Promo Code & Voucher

Adding Promo & Voucher Code

Can I use more than one promo & voucher code?

Other Info

Terms & Conditions

Terms & Conditions

Privacy Policy

Privacy Policy